Reference

How we protect your account and your information

When you open an account with us, your data and funds are central to how we operate.

Data security & encryptionPayment protectionAccount access & closure
Explore the Lobby Read FAQ
raja 77 How we protect your account and your information
REACH OUR LEGAL TEAM

How to contact us about account or policy issues

Team online

Live chat support

Open your account menu in the lobby and select Support. Our team responds to account, policy and legal questions during operating hours. Response time typically under 15 minutes.

Email contact

Send detailed questions about your account, data or payment disputes to [email protected]. We review all submissions and reply within 48 hours with next steps and any documentation we need from you.

Account settings

Navigate to Settings > Legal & Account from your profile. You can request account closure, download your data, or view your transaction history and deposit records without contacting support.

HOW WE SAFEGUARD YOUR DATA

Security, retention and your rights inside raja 77

Encryption & security

All deposits and withdrawals are encrypted end-to-end. Your account login uses two-factor authentication via SMS or email. Payment details are never stored on our servers; DANA, OVO, GoPay and QRIS tokens are handled by certified payment gateways only.

Data retention

We retain your account data, transaction history and deposit records for as long as your account exists, plus 5 years after closure for regulatory compliance. Personal information is deleted or anonymised upon written request, except where law requires us to keep records.

Cookies & tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby on desktop and mobile. You can disable non-essential cookies in Settings > Privacy. Functional cookies cannot be disabled without breaking account access.

Third-party access

We share account data only with payment processors (DANA, OVO, GoPay, QRIS), fraud-detection partners and legal authorities when required by law. We never sell your data. You can request a full list of processors handling your information via email to [email protected].

Account verification

When you withdraw to a bank account or QRIS, we verify your identity with government ID and address proof. This takes 1–3 business days on first withdrawal. Subsequent withdrawals clear faster once your identity is confirmed on file.

Your rights & requests

You have the right to access, correct or delete your personal data, and to request an export of all your account information. Submit requests in Settings > Legal & Account or email [email protected] with your account number and request type. We respond within 30 days.

Answers to your account, data and payment questions

When you close your account, your balance is paid out to your linked payment method (DANA, OVO, GoPay, QRIS or bank account) within 3–5 business days. Your personal data remains on file for 5 years for regulatory purposes, then is permanently deleted unless you request earlier removal.

Access depends on local law in your location. When you log in from another country, we may ask you to verify your location. We do not knowingly permit access from jurisdictions where our services are restricted. If you travel, your account remains accessible as long as you do not breach local laws in that location.

DANA, OVO and GoPay withdrawals clear in 5–15 minutes once you confirm via your payment app. QRIS and bank transfers take 1–2 business days. All withdrawals are subject to identity verification on first request; subsequent withdrawals from an existing verified account are processed immediately.

If you believe a deposit via DANA, OVO, GoPay or QRIS did not reach your account balance, contact [email protected] with your transaction ID within 7 days. We investigate with the payment processor and return disputed funds to your wallet or original payment method within 14 days if confirmed.

raja 77 is operated by a licensed digital services operator under applicable local regulations. Our company details and registration are available upon request; contact [email protected] with your query and we will provide documentation and verify your identity before disclosure.

Yes. Go to Settings > Legal & Account and select Download My Data. We compile your account details, transaction history and deposit records into a file and email it to your registered address within 30 days. You can also request data export by emailing [email protected].

All methods are equally secure: DANA, OVO, GoPay and QRIS use bank-grade encryption and tokenization, so your payment details are never stored on our platform. Bank transfers are processed through licensed gateways. Choose the method that suits your wallet and location.

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