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How We Protect Your Account and Payment Information

Your personal data powers your account, deposits and withdrawals. We keep your information secure, transparent and under your control.

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raja 77 How We Protect Your Account and Payment Information
CONTACT PRIVACY TEAM

Reach Out About Your Data

Team online

Live Chat

Open the chat widget in the bottom-right corner of your account dashboard. Our support staff are available 24/7 to answer privacy questions, process data requests and handle account access issues.

Email Support

Send a detailed message to our privacy desk. Include your account email and the specific request (access, correction, deletion). We respond within 48 business hours.

Account Settings

Log in to your account, go to Settings > Privacy & Security. Here you can download your data, update contact details and manage cookie preferences without waiting for a reply.

DATA SECURITY INSIDE

How We Keep Your Information Safe

Encryption & Storage

All personal data and payment records are encrypted using industry-standard protocols. Servers are hosted in secure data centres with 24/7 monitoring and backup redundancy so your information is never lost or exposed.

Password & Login Security

Your password is hashed and never stored in plain text. We support two-factor authentication (2FA) via SMS or email. Enable it in Settings > Security to add a second layer of protection to your account.

Payment Verification

When you request a withdrawal, we verify your identity and the destination account matches your registered payment method (DANA, OVO, GoPay or QRIS) before funds leave our system.

Cookie & Tracking Policy

We use essential cookies to keep you logged in and functional cookies to track site behaviour. Non-essential cookies (analytics, marketing) are used only where local law permits and only with your consent in account settings.

Data Retention Timeframe

Active account data is kept as long as your account exists. After account closure, personal data is retained for 7 years to comply with local law and prevent fraud. Financial records are stored separately per local regulation.

Your Data Rights

You have the right to access all data we hold about you, correct inaccurate information, request deletion (where permitted), and object to certain processing. Use Settings > Privacy & Security or contact support to exercise these rights.

Frequently Asked About Your Data

Your personal information is retained for 7 years after closure to comply with local law and prevent re-registration fraud. Account balances and transaction history are archived securely. You can request permanent deletion after the retention period; contact support with your original email to verify ownership.

Yes. Log in, go to Settings > Privacy & Security, and select Download My Data. We compile your account details, transaction history and device logs into a secure file within 48 hours. This is your right under local data protection law.

Withdrawals via DANA, OVO, GoPay and QRIS usually clear from our system in under 2 minutes after verification. Delivery to your wallet depends on your bank or payment provider, typically instant to 5 minutes. We never hold approved withdrawals.

We share data only with payment processors (DANA, OVO, GoPay, QRIS providers) and regulatory bodies where local law requires. We do not sell, trade or rent your personal information. Third-party partners sign strict data confidentiality agreements.

Essential cookies (login, session) cannot be disabled—they keep your account secure. Functional and analytics cookies can be managed in Settings > Privacy & Security. Depends on local law whether marketing cookies require your consent; we default to opt-in for non-essential tracking.

We encrypt your password, monitor account access from unusual devices, and offer two-factor authentication (2FA) via SMS or email. Enable 2FA in Settings > Security. Report suspicious activity to support immediately; we can freeze your account while we investigate.

Depends on local law — account eligibility is assessed at registration. We do not knowingly collect data from individuals below the legal age threshold. If we discover an underage account, we close it immediately and delete associated personal data within 30 days.

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